Refund Policy

Refund Policy for Nova Pet

Last updated: May 2026

Your satisfaction is our priority. Here is how returns and refunds work at Nova Pet.

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in original condition, and in original packaging.

How to Initiate a Return

Email us at support@novapet.com with your order number and reason for return. We will respond within 1-2 business days with return instructions.

Return Address

Nova Pet Returns
[YOUR NAME]
[YOUR STREET ADDRESS]
[CITY, STATE, ZIP CODE]

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Non-Returnable Items

Items marked as final sale, damaged by misuse, or returned after the 30-day window are not eligible for refunds.

Damaged or Wrong Items

If you received a damaged or incorrect item, email us within 7 days of delivery with photos. We will send a replacement or issue a full refund at no cost to you - no return required.