Shipping policy

Shipping Policy

Free Shipping on Every Order

We offer free standard shipping on all orders to the contiguous United States - no minimum purchase required.

Processing Time

Orders are processed and submitted to our fulfillment partner within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery Estimates

Standard Shipping (Free): 7-15 business days

Expedited Shipping: 3-7 business days

Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods such as holidays.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery at any time.

Where We Ship

We currently ship within the contiguous United States only. We are working on expanding to Hawaii, Alaska, and international destinations in the near future.

Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please first check with neighbors or your local carrier. If the issue persists, email us at support@novapetco.com and we will do our best to help resolve the situation.