Terms of service

h2>Terms of Service

These Terms of Service govern your use of novapetco.com and any purchases made through our store. By accessing or using our site, you agree to these terms.

1. Using Our Store

You must be at least 18 years old to make a purchase. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method provided.

2. Products and Pricing

We reserve the right to modify product listings, pricing, and availability at any time without prior notice. Product images are for illustrative purposes; slight variations in color or appearance may occur.

3. Orders and Payment

By placing an order, you authorize us to charge your payment method for the total order amount including applicable taxes and shipping. All prices are in US dollars.

4. Order Cancellations

You may cancel an order within 24 hours of placement by contacting us at support@novapetco.com. After 24 hours, orders may have already been submitted to our fulfillment partner and cannot be cancelled.

5. Shipping and Delivery

Delivery times are estimates only. NovaPet is not liable for delays caused by shipping carriers or events outside our control.

6. Returns and Refunds

Please see our Return and Refund Policy for complete details.

7. Limitation of Liability

NovaPet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific order in question.